In the Netherlands and the countries around us, it goes without saying that you have one partner. Both business and private there is a huge taboo on having multiple partners at the same time. In this blog I explain the benefits you enjoy when you have 2 partners. On a business level, that is.
The implementation of a new ERP system is often quite a job. It is essential to select the right partner. A partner who is stable and reliable, both in planning and implementation and who has the right industry knowledge. Suppliers distinguish themselves by providing tailor-made solutions, specially developed for specific industries. Although organizations think they can benefit from this, in practice this often turns out to be different. It is precisely through the use of such customized solutions from partners that you are and remain dependent on this party. Both in the (further) development of the ERP system, as well as in support of the delivered solutions. This is not a healthy relationship, where you as a customer bear the most risks.
In an ERP implementation process it is therefore wise to do business directly with 2 parties, whereby the division of roles can be fulfilled according to your own wishes and taste. For example, you can choose to use this party as a second opinion and include it in all choices. You can also appoint a second party as project manager in order to gain and maintain control over the entire project. The benefit of such a collaboration translates into several ways. For example, the project (plan) will be assessed more critically and estimates will be better tested. Ultimately, this will translate into a better price and quality of the end product to be delivered.
After implementation, a new phase begins in which this same partner often continues to provide its services. Even after an implementation process it is wise to involve a second partner. This partner can assess whether what is currently running is functioning properly and give advice on this. A butcher who inspects his own meat is not likely to admit that it is not good. A second partner can always be honest about this because he has no other interest except yours!
Although organizations spend a lot of time selecting the right partner prior to ERP processes, this hardly ever happens until the next implementation or update. For years we have been the party that tells the real story without ministering to the mouth and invisible interests. We at Kaya are happy to be your second choice, your second opinion, your conscience, your rock in the surf. Because we believe in polygyny / polyandry for business relationships.