The Rijksmuseum is a Dutch national museum which showcases an overview of Dutch art and 800 years of national history. The museum owns a large number of masterpieces by the Netherlands’ most well-known artists like Rembrandt and Vermeer. Besides the art that the museum owns, they also have various art pieces on loan from other organizations and museums. Every year, the museum arranges multiple exhibitions. The museum employs around 750 people and receives millions of visitors each year, many of whom are international.
With their valuable art pieces and many visitors, it is important for the museum to have a good ERP system to let business operations run smoothly. The Rijksmuseum is part of the wholesale & retail industry, which is one of Kaya’s focus industries. Kaya has implemented Dynamics 365 for the Rijksmuseum. This was quite the challenge since the museum previously worked with Dynamics AX 2009. Instead of moving on to Dynamics AX 2012 first, they essentially skipped this step and moved straight to Dynamics 365. Kaya has implemented many modules for the museum, from financial and warehousing modules to procurement, sales, and retail. Kaya also arranged integrations with the museum’s existing systems, such as the CRM system and their ticket sales system. Besides the museum’s move from AX 2009 to D365, another challenge for Kaya was to introduce the agile working method at the museum. The museum wanted to start working according to this method, in which we were able to assist and support them.