“So can you help us?”, asked the logistics director
Let me summarize:
Sounds familiar? Not yet? Then let`s continue.
And these are only your most pressing issues, because you also have a backlog of 384 other items that needs addressing?
Yes, we can help you! “Yes We Can!”
“Are there any questions?”, I asked. No one of the 24 Dynamics AX and BizTalk professionals asked any questions. The customers` Business Process managers did have plenty of questions though. After I dismissed my multiple teams of six , I addressed them:
“Look, what you have implemented is theoretically correct. There is not one flaw in this picture; you have chosen the best of breed systems and I understand why. You have connected all those systems using almost a hundred interfaces and you are managing them through Microsoft Biztalk, so theoretically it’s all correct.”, I praised them. However, having 14 best of breed systems in practice means you have to manage this complexity as well. Your almost 100 interfaces are basically 100 points of failures and apparently they do fail”.
Too much theory, no relation to simple day to day practice!
The next discussions were about “Who of those 14 vendors was to blame?”, “Didn’t we test well enough?”, “Did we put too much pressure on these 14 partners?”, which I basically ignored as much as possible. Appreciating the state of the company these discussions were held at the wrong time by the wrong people.
After all the emotions and blaming the solving part was actually the easiest. “If you guys did everything with the best of breed systems, and according to the best practices available, using different consultants and change-managers, then the issue is simply just that!”, I told the logistics director. A moment of silence and then the acknowledgment followed “Too much theory, no relation to simple day in day practice!”
The next step was…
Do you want to find out how we solved their problems? Stay tuned!
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